For physical therapy clinics · referred patients call 2–3 clinics and book the first that answers

Referrals Don't Wait.
Neither Should Your Intake Line.

A referred patient walks out of their physician's office with your name on a referral slip and urgency to start this week. They call 2–3 clinics on their insurance list and book the first that picks up. AnswerCare captures every intake in under 2 seconds — before the patient reaches the next clinic.

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+1 (754) 227-6342

Book a revenue audit →Start a performance pilot

< 2 sec

pickup time

24/7/365

always on

Grow plan

$900/mo

$1,800+

avg plan-of-care value

CALLS ANSWERCARE HANDLES FOR PT CLINICS

New patient — physician referral

$1,800–4,000+ episode of care

HIGH VALUE

Direct access / self-referral

Full intake collected, eval booked

HIGH VALUE

Auth status / insurance question

Acknowledged, team callback scheduled

Lapsed patient reactivation

Re-engaged and rescheduled

Reschedule / cancellation

Rescheduled, slot recovered

Recommended plan: Grow ($900/mo) — 24/7, PT software integration, quarterly optimization

The referral leakage window

She just walked out of the orthopedic surgeon's office.
Referral slip in hand. Phone already out.

Post-op knee rehab. Surgeon told her: "Call and get started this week." She's in the parking lot, calling clinics on her insurance list. She calls yours. It rings through to voicemail. She dials the next name on the list — they answer. Evaluation booked.

“That was a $3,200 episode of care lost in 45 seconds.”

With AnswerCare: your line answers in under 2 seconds. Intake is collected — referring physician, diagnosis, insurance. Evaluation is booked before she hangs up. You keep the referral, the revenue, and the physician relationship.

2–3

clinics the average referred PT patient calls — whoever answers first books the evaluation

24hrs

window before a newly-referred patient commits to another clinic and stops calling yours

1st

clinic to answer captures the referral, the episode revenue, and the physician relationship

$3.2k

average plan-of-care revenue lost when one referred patient reaches your voicemail instead

Your numbers

What are missed referral calls costing your clinic each month?

Your numbers

What are unanswered calls costing you?

Drag the sliders. We do the math.

Calls that go unanswered per day

Overflow, after-hours, or when your team is on another line.

≈ 154 unanswered calls / month

Average plan-of-care value

Typical revenue per patient across a full episode of care.

$1,800

Close rate on answered calls

Of callers who reach a person, how many convert?

65%

Referred patients book at 60–75% when contacted within the same week as the referral.

Net upside / month

$179,280

200.2× ROI

Recoverable bookings / mo100

Revenue back in pocket$180,180

AnswerCare Grow plan– $900

Net upside$179,280

Start a performance pilot →See your revenue number

MATH: 154 × 65% × $1,800 − $900 = $179,280 · Illustrative — adjust to your real numbers. We'll verify them live.

How it works

Referral leakage audit — 15 min

We count the referral calls coming in during treatment hours and after 5 PM — the ones your front desk can't catch. You see exactly how many episodes of care your voicemail is handing to competitors.

Intake script + go live

Full referral intake (physician, diagnosis, insurance), direct-access booking, after-hours coverage — connected to WebPT, Prompt, or your scheduler. Live same day.

Zero referrals reach voicemail

Every referred patient captured, every evaluation booked, every lapsed patient reactivated — attributed by referral source. Continue on a plan or stay on performance.

No retainer. No risk.

Give us your backlog of missed referrals.
We'll recover the episodes you didn't know you lost.

We re-contact patients who were referred but never booked — people who called, hit voicemail, and went elsewhere. Some are still looking for care. We find them, re-qualify, and book the evaluation. You pay only for evals booked.

Start a performance pilot →

“Our therapists are treating from 7 AM to 7 PM — the phone is the last thing anyone can manage during a session. Referrals were calling, not getting through, and booking at other clinics. AnswerCare captures those intakes now and books the eval before we even know the call came in. Fourteen new-patient evals in the first month.”

Maria S.

Clinic Director · Peak Motion PT · Austin, TX

FAQ

Questions PT clinic owners ask.

Can it capture the referring physician's name and reason for referral?+

Yes — referral intake is built into the script. The agent collects the referring physician's name and practice, the diagnosis or reason for referral, the patient's insurance carrier and member ID, and any urgency notes (e.g. "post-op, start this week"). Everything is logged and forwarded to your team to start the auth process before the eval.

What does it say when patients ask about their insurance authorization status?+

The agent can acknowledge the question and let the patient know that your team will follow up with the authorization status before their first visit. It doesn't make guarantees on coverage — that stays with your billing staff — but it keeps the patient informed and doesn't leave them with unanswered silence.

Does it integrate with WebPT, Prompt, or Clinicient?+

We integrate with WebPT, Prompt, Clinicient (ReDoc), Jane App, and Google Calendar. For other PT platforms, we connect via calendar sync or webhook. We confirm your stack and test the integration during onboarding before going live.

How is patient data handled on calls?+

All call data is encrypted in transit and at rest. We can share our security documentation during onboarding. If your clinic has specific compliance requirements, please discuss them with counsel before going live.

Will patients know they're not speaking with my front desk?+

Most won't. The agent introduces itself as your clinic's intake line — using whatever language you approve. We show you the full script and test it with sample referral calls before going live. The goal is for every referred patient to feel like they reached a knowledgeable, responsive part of your team.

Zero referrals should reach your voicemail.

Book a revenue audit. We'll count the referral calls hitting your voicemail during treatment hours — and what each one is worth.