AnswerCare
For solo HVAC techs & small HVAC companies · 24/7/365

AI Phone Answering for HVAC Contractors

Your AC-down calls don't wait until you're back in the truck. AnswerCare answers, qualifies, and books while you're finishing the job.

Performance pilot · pay per recovered job · plans from $500/mo
< 2 sec
pickup time
$420
avg HVAC ticket
71%
calls are urgent
24/7/365
always on
CALLS ANSWERCARE HANDLES FOR HVAC CONTRACTORS
AC not cooling (emergency)
$250–600
emergency31%
No heat / heating failure
$280–700
emergency24%
System replacement estimate
$3,500–10,000
urgent19%
Annual tune-up / maintenance
$80–180
routine18%
Air quality / IAQ questions
$200–600
routine8%
Based on inbound call data · all calls answered + recorded
A story

It's 2:15 PM.
You're running a refrigerant recharge on a commercial rooftop unit.

A homeowner calls — their AC stopped working with 95°F heat outside and a 2-year-old inside. They need someone today.

Your phone rings twice. You can't reach it. They hit voicemail.

They call the next HVAC contractor on Google. They book with them.

“You just lost a $540 job you didn't know existed.”

An answering service costs $150–300/mo — and takes a message. It doesn't book the job.

83%
of voicemail callers never call back
71%
of HVAC calls are urgent or emergency
8–14
calls the average HVAC contractor misses per workday
$540
average job value walking out the door with each missed call
The problem

Why hvac contractors lose more jobs to
voicemail than any other bottleneck.

01

Peak season = call volume you can't physically handle alone

July in Texas or January in Minnesota, your phone rings non-stop. You're on one job while three people are calling for the same-day service you can't schedule because you're too busy to answer.

HVAC call volume spikes 340% in peak months vs. shoulder season
02

A family without AC or heat is not waiting for a callback

Temperature emergencies are urgent. When someone's heat goes out at 11 PM, they're calling five contractors simultaneously and hiring whoever answers first. If you miss it, that $650 repair goes to someone else.

78% of HVAC emergency callers book within the first conversation
03

Seasonal tune-up scheduling requires a full-time scheduler

Spring and fall, you need to fill your maintenance schedule for 60–100 customers. Managing inbound calls for that while doing service work is impossible alone — and hiring a scheduler for $18/hr adds $3,400/mo in overhead.

Maintenance agreements = 3× higher customer lifetime value
The math

What is voicemail actually costing you?

Drag the sliders using your real numbers. The industry defaults are calibrated for HVAC contractors.

Your numbers

What are unanswered calls costing you?

Drag the sliders. We do the math.

Calls that go unanswered per day
Overflow, after-hours, or when your team is on another line.
7
≈ 154 unanswered calls / month
Average value of a booked job / client / patient
Typical revenue per booked appointment or job.
$750
Close rate on answered calls
Of callers who reach a person, how many convert?
30%
Industry median for home services is 28–34%.
Net upside / month
$33,750
38.5× ROI
Recoverable bookings / mo46
Revenue back in pocket$34,650
AnswerCare Grow plan– $900
Net upside$33,750
MATH: 154 × 30% × $750$900 = $33,750 · Illustrative — adjust to your real numbers. We'll verify them live.
How it works

Live by end of day.
15 minutes to set up.

01
Day 1

Setup call — 15 min

We learn your service area, common HVAC job types, your rates, and how you want calls handled. We write a custom script. You review and approve before anything goes live.

02
Day 1 — 1 hour

Forward your calls

Set conditional forwarding on your existing phone number. AnswerCare answers when you don't, after 1–4 rings. Your number stays yours. Cancel and forwarding is off in 5 minutes.

03
Week 1–2

Performance pilot live

AnswerCare answers your overflow calls, reactivates missed leads, and books jobs. You pay only for recovered jobs — no retainer until you've seen real results.

Peak season used to mean 30% of calls going to voicemail. Last summer, zero went unanswered. I picked up 11 additional jobs in July alone.
DR
Devon R.
Apex HVAC · Reno, NV
11 jobs
EXTRA BOOKINGS IN FIRST JULY
Pricing

Three plans. No per-call fees.

Start with a performance pilot — pay only for recovered jobs. Move to a monthly plan when you've seen results.

RECOVER
$500/mo
$497 one-time setup
Unlimited calls — no per-call fee
24/7/365 coverage including weekends
Custom script for HVAC jobs
Live calendar booking
SMS to you + customer after every call
Cancel anytime — 7 days notice
Start a pilot Book a setup call
MOST POPULAR
GROW
$900/mo
$747 one-time setup
Everything in Recover
Multi-location call routing
Weekly performance reports
Lead re-engagement sequences
Priority support
Cancel anytime — 7 days notice
Start a pilot Book a setup call
SCALE
$1,500/mo
$997 one-time setup
Everything in Grow
Custom CRM + dispatch integration
Dedicated account manager
Quarterly strategy review
SLA guarantee
Cancel anytime — 7 days notice
Start a pilot Book a setup call
FAQ

Questions from hvac contractors.

Can it handle the "my AC stopped working and it's 95 degrees" urgency?+
Yes — that's exactly what it's built for. AnswerCare identifies emergency framing ("not cooling," "no heat," temperature extremes) and triggers an expedited flow: captures address, confirms same-day availability from your calendar, books the slot, and sends you a priority text. You get the call details before you finish the job you're on.
Can it schedule seasonal tune-ups and maintenance renewals?+
Absolutely. We configure AnswerCare with your maintenance pricing and available slots. It handles inbound tune-up requests, renewal calls from existing customers, and even upsell conversations for maintenance agreements — all automatically booked into your calendar.
Does it understand HVAC terminology? Will callers get confused?+
We write a custom script during your setup that uses your terminology and covers your service types — heat pumps, mini-splits, package units, commercial rooftop, etc. The agent speaks your language. Callers don't notice the difference.
What about commercial HVAC vs. residential — can it differentiate?+
Yes. During setup, you tell us which job types you take, your commercial vs. residential service areas, and any minimum job size thresholds. Calls that don't fit your criteria get politely declined rather than booked as jobs you'll have to cancel later.
Can I integrate it with ServiceTitan or Jobber?+
We integrate with Google Calendar, Housecall Pro, Jobber, ServiceM8, and any iCal-compatible tool. ServiceTitan integration is via calendar export. New bookings appear in your dispatch board automatically.
What happens during the shoulder season when call volume drops?+
You still pay $199/mo — the value shifts from emergency triage to capturing the fewer calls that come in (which are often high-value replacement leads). Many HVAC contractors use the shoulder season to test AnswerCare at lower volume before they need it for summer.
Every ring you miss is a job your competitor books

Stop losing HVAC jobs
to voicemail.

Setup takes 15 minutes. Start with a performance pilot — pay only for jobs we recover.

Start a performance pilot →Call demo: (754) 227-6342
RECOVER $500 · GROW $900 · SCALE $1,500 · CANCEL ANYTIME
ALSO BUILT FOR
PlumbersElectriciansRoofersAll Trades