AnswerCare
+1 (754) 227-6342Start pilot →
For optometry practices · recalls are guaranteed revenue — if someone answers the phone

Your Recall List Is
Revenue Waiting to Call.

Annual recall patients already want to come in — they just need someone to answer when they find a free moment. That moment is usually at 6:45 PM on a weeknight. AnswerCare answers, books the exam, and captures the eyewear revenue before they lose the impulse.

Try the live demo
+1 (754) 227-6342
< 2 sec
pickup time
24/7/365
always on
Grow plan
$900/mo
$450+
avg exam + eyewear value
CALLS ANSWERCARE HANDLES FOR EYE CARE PRACTICES
Annual recall — overdue exam
$350–600 exam + $200–800 eyewear
HIGH VALUE
New patient — exam request
Intake collected, exam booked + insurance logged
HIGH VALUE
Glasses / contact lens inquiry
Answered from script, appointment booked
Insurance & coverage questions
Vision vs. medical plan explained, visit booked
Reschedule / cancellation
Rescheduled, slot recovered
Recommended plan: Grow ($900/mo) — 24/7, EHR integration, quarterly optimization
The recall economics problem

They've been meaning to call for three months.
Tuesday at 6:45 PM, they finally do.

A patient is a year overdue for their exam. They got your recall postcard. They've been meaning to call. Kids are in bed. They finally have a quiet moment and pick up the phone — 6:45 PM. Your front desk went home at 5:30. Voicemail. They put it off again for another three months.

“That patient wasn't lost to a competitor. They were lost to friction.”

With AnswerCare: the call is answered at 6:45 PM. The patient is booked for their exam and their eyewear consultation — before the impulse fades. That's $450+ in revenue that would have been deferred another quarter.

73%
of overdue patients say "I've been meaning to call" — they just need you to answer when they do
Evenings
are the peak call window for recalls — when adults finally have a quiet moment to book
70%+
conversion rate when a recall patient actually reaches a live voice — they're already sold
0
recall calls should reach voicemail — every unanswered one is a near-certain booking deferred
Your numbers

What are missed exam calls costing your practice each month?

Your numbers

What are unanswered calls costing you?

Drag the sliders. We do the math.

Calls that go unanswered per day
Overflow, after-hours, or when your team is on another line.
7
≈ 154 unanswered calls / month
Average exam and eyewear value
Typical revenue per patient visit including frames or contact lenses.
$450
Close rate on answered calls
Of callers who reach a person, how many convert?
65%
Annual recall patients convert at 70%+ when a live voice answers — they're already committed.
Net upside / month
$44,145
50.1× ROI
Recoverable bookings / mo100
Revenue back in pocket$45,045
AnswerCare Grow plan– $900
Net upside$44,145
MATH: 154 × 65% × $450 − $900 = $44,145 · Illustrative — adjust to your real numbers. We'll verify them live.
How it works
01

Recall revenue audit — 15 min

We review your call volume, after-hours patterns, average visit value, and your overdue recall backlog. You see exactly how many near-certain bookings are leaking through unanswered evening calls.

02

Go live + EHR integration

Recall booking, new-patient intake, insurance FAQ, after-hours coverage — connected to EyeFinity, RevolutionEHR, or your calendar. Live same day.

03

Convert the recall list

Every after-hours call answered, every overdue patient booked, every lapsed recall recovered — with exam and eyewear revenue attributed. Continue on a plan or run a one-time recall activation.

No retainer. No risk.

Give us your overdue recall list.
We'll convert it into booked exams.

We re-contact patients who are overdue, find the ones who are ready to book, and schedule their exam. You pay only for appointments booked — no retainer until you've seen exam revenue recovered.

Activate your recall list →
“We had a recall list of 340 patients overdue for exams — people we'd been meaning to contact but never had bandwidth to reach. The performance pilot worked through it and converted 17 exam bookings in two weeks. That's exam revenue plus eyewear we had completely written off.”
JF
Dr. James F., OD
Owner · ClearView Eye Care · Portland, OR
FAQ

Questions optometrists ask.

Can it explain the difference between vision insurance and medical insurance for eye exams?+

Yes — we build your insurance FAQ into the script. The agent can explain that routine exams typically use vision plans (VSP, EyeMed, Davis Vision) while medically necessary visits (red eye, flashes, floaters) may bill medical insurance. It then books the appointment and flags the coverage type for your team to verify before the visit.

My patients often call to check on their glasses or contacts order — can it handle those?+

For order-status calls, the agent can acknowledge the inquiry and let the caller know your team will follow up during business hours. For patients whose order is ready, we can notify them via a callback queue. We build the exact workflow with you during onboarding.

Does it integrate with EyeFinity, RevolutionEHR, or Compulink?+

We integrate with EyeFinity, RevolutionEHR, Compulink Advantage, and Google Calendar. For other optometry platforms, we connect via calendar sync or webhook. We test the integration during onboarding before anything goes live.

How is patient data handled on calls?+

All call data is encrypted in transit and at rest. We can share our security documentation during onboarding. If your practice has specific compliance requirements, please discuss them with counsel before going live.

We send recall reminders — is AnswerCare for inbound calls only or does it also do outreach?+

Both. For inbound, AnswerCare answers every overflow or after-hours call and books recalls on the spot. For outbound, the performance pilot re-contacts your lapsed recall list — patients who got the reminder but never called. We reach them, re-qualify, and book the exam. You choose the scope.

Your recall list is revenue. Answer it.

Book a revenue audit. We'll show you how much exam and eyewear revenue is sitting in your unanswered after-hours calls and lapsed recall list.

Book a revenue audit →Activate your recall list
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